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Process Consulting

ValentaBPO NZ > Consulting > Process Consulting

Process Consulting

Drive growth through process refinement

Operating in a highly competitive and dynamic environment, organisations constantly explore ways to improve their productivity, efficiency and performance, while trying to reduce costs. With businesses having complex operations and workflows, process management is a key factor to achieving these goals.

Valenta has professionals with experience across domains in providing consulting services in process management. Our team will work closely with you and all relevant stakeholders to achieve performance objectives. This includes thorough analyses of the operations and practices, identification of areas that need improvement, elimination of redundant processes, and defining newer strategies and processes for implementation. These processes are documented in detail by our business process management consultants to ensure stakeholders have clear guidelines to perform each task.

We have solutions to meet various needs

  • Do you use multiple software solutions across your business?
  • Do you operate multiple CRMs?
  • Do you find it time consuming to data mine and identify opportunities and compliance issues?
  • Do you struggle tracking your business pipeline?
  • Do you use multiple systems to track KPIs and gain critical business insights?
  • Do you struggle overseeing your teams task and resource utilisation?
  • Do you need a client portal to add value to your business?
  • Do you need a competitive advantage through cutting-edge technology?
  • Do you need an integrated system that has the functions of a CRM, social media management, password protection, invoicing, online signatures, online meetings and much more?

Valenta's Services

BUSINESS PROCESS & POLICY DEVELOPMENT

Enhance your operational framework through business process and policy updates

RISK CONTROL

Comprehensive risk assessment across organisational levels

BUILDING TRAINING & DEVELOPMENT

The design and development of training frameworks

ORGANISATIONAL STRUCTURES

The development of organisational levels including roles and responsibilities

BUSINESS CONTINUITY

Create a robust backup to ensure continuous operations

F.MIS & COMMUNICATION DESIGN

Build an integrated MIS and communication plan for all stakeholders and employees.

APPLICATION DEPLOYMENT TOOLKIT

Assist with the development, deployment & implementation strategy of mobile applications

CORPORATE EVENTS

Conceptualise, organise & coordinate events fulfilling corporate mandates

PROGRAM AND PROJECT MANAGEMENT

Providing the support framework for effective project and program implementation

CONTENT CREATION

Develop content for marketing collateral as a brand building exercise.

The Process Consulting Methodology

Scope Document

The scope document defines the objective/s, and outlines what will be achieved through implementation. This is the blueprint for our approach.

Proposal

We will create a first-level proposal including timelines, requirements and cost.

Discovery Session

Once the proposal is cleared in principle, we will initiate a detailed brainstorming session to learn of the current processes, business objectives as in the scope document, and review existing processes with important stakeholders.

Project Sign Off

Post the elaboration session, the final proposal is fine-tuned for sign off.

Training

The success of any project depends on the training provided to key stakeholders. We will design and develop a comprehensive training plan, to ensure stakeholders experience a smooth transition.

Implementation

Our expert training teams are equipped to implement the project as planned and evaluate their effective functioning prior to taking it live.

On-going support

As defined in our agreement and based on your requirements, we offer ongoing maintenance support to ensure an efficient operation.

Benefit realisation

We work with all key stakeholders involved, to assess the benefits derived post project implementation as/ if defined prior to the design.

Annual Review

We conduct a review annually and carry out a gap analysis, considering that business requirements change from time to time. Our team then makes recommendations for course corrections if required, to optimise performance.

Why Valenta's Process Consulting?

Technology Focused

We have the expertise to implement innovative solutions incorporating state-of-the-art technologies and platforms.

Post implementation Audit

Our process consultation services extend past implementation. We conduct follow-up audits to gauge the effectiveness of the solution implemented and make necessary course corrections if needed.

Insights

Experience to innately understand processes from various stakeholder perspectives – employees, management and end clients.

Customised Solutions

At Valenta BPO we understand that every business is different. We can customise an outsourcing or captive solution to meet your requirements.

Technology focused

We have the expertise to implement innovative solutions incorporating state-of-the-art technologies and platforms.

Post implementation Audit

Our process consultation services extend past implementation. We conduct follow-up audits to gauge the effectiveness of the solution implemented and make necessary course corrections if needed.

Deep insights

Experience to innately understand processes from various stakeholder perspectives – employees, management and end clients.

Customized Solutions

At Valenta BPO we understand that every business is different. We can customize an outsourcing or captive solution to meet your requirements.

Peace of Mind with Valenta BPO

24x7 Support

We have a global presence with offices in Australia, UK, and US, backed by well-staffed delivery centres in Bangalore, Vizag, Ahmadabad and Mohali in India, and Penang in Malaysia enabling us to support you 24×7.

Up to 60% Cost Saving

On average, our Valenta BPO clients' report a cost saving of up to 60% by outsourcing key services. Furthermore, recent survey's show that our client's do not believe they are compromising on the quality of outcomes, and are achieving business growth faster than otherwise would be possible.

Flexible Engagements

We design solutions to meet specific client requirements and offer flexible engagement models. Our resources can be engaged full-time, part-time, or on a transactional basis.

Book Free Process Consultation

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity

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